General manager: Muhammed Manzoor

Dealership group: Penske Automotive Group

Full-time employees: 158

Manzoor on changes to employment practices because of recent industry disruptions like the inventory crisis: “We have compensated our [business development center] sales differently. We now pay on deposits as a show due to the long wait time for delivery.”

Manzoor on improving employee retention: “Bettering screening process at the time of hiring; an outlined path to grow within the organization; incentivizing our technicians based on tenure”

Manzoor on changes to promote work-life balance: “Work is now more demanding, and we have adjusted schedules accordingly to benefit our employees and serve our customers more effectively. We will adopt the most beneficial changes.”