General manager: Greg Mason

Dealership group: Penske Automotive Group

Full-time employees: 74

Mason on changes to employment practices because of recent industry disruptions like the inventory crisis: “We now offer signing bonuses to all of our new-hire employees.”

Mason on improving employee retention: “Here at Honda of Mentor, we do many employee engagement events throughout the year, plus all employees get a yearly one-on-one review where they can give feedback on making our dealership an even better place to work.”

Mason on offering a long-term career path: “We have always promoted from within when possible.”

Mason on changes to promote work-life balance: “We have changed our dealership hours, and we have added additional personal days off when needed.”

Mason on best practices to improve operations: “Our main best practice is listening and taking feedback from our employees. Doing this sometimes gives us ideas on how we can do some processes, and it makes the team members’ voices be heard.”