General manager: Steve Handler

Dealership group: Lithia Motors

Full-time employees: 32

Handler on improving employee retention: “We care, and they feel it.”

Handler on offering a long-term career path: “We are growth powered by people. Our assistant GM started as a salesperson.” 

Handler on changes to promote work-life balance: “We shortened the store hours, and the overall culture has exceeded our expectations.” 

Handler on rewarding employees: “We take our top performers out to dinner as a reward for all their hard work. We make sure they know we’re grateful for all they do [and], most importantly, make them feel appreciated.”