General manager: Steven Khouri

Dealership group: Penske Automotive Group

Full-time employees: 157

Human Resources Manager Tristan Topps on improving employee retention: “In response to feedback received from our team members, we increased the amount of vacation available to new and long-term employees. We also give employees the option to roll over and cash out a portion of the vacation time. The changes have been well received.”

Khouri on offering a long-term career path: “We take the time to invest in comprehensive training for all of our employees. We also encourage cross-training to expose employees to multiple facets of the business. We are proud to promote employees from within the dealership.”

Topps on diversity, equity and inclusion: “We have built an incredible culture that promotes individuality and inclusivity. We want prospective and current employees to feel they are welcome and appreciated. Our core values reinforce our commitment to DE&I.”

Topps on recruiting and retaining women: “We make an effort to recruit based on skill but recognize the unique perspective that women bring to the workplace. Our female employees play a vital role in our dealership operations.”

Khouri on best practices to improve operations: “We have an excellent mentorship program that we are very proud of and has proven to be very effective. We match our new hires with mentors who complement their learning style and personality, rather than basing it on tenure or success rate. As a result, we have very effective sales and service teams with very low turnover.”