General manager: Joe Czarnecki

Dealership group: Penske Automotive Group

Full-time employees: 26

Czarnecki on changes to employment practices because of recent industry disruptions like the inventory crisis: “Our recruiting efforts have become even more focused, as we have realized even more how important each hire is to our stores and how one employee can make a huge difference to your overall culture and results.”

Czarnecki on how employment practices could change with the industry shift to electric vehicles: “During our interview process, we are much more aware of finding prospects that have a genuine understanding and desire for understanding the EV product and the new technology that comes with it.”

Czarnecki on improving employee retention: “I think we have developed a disciplined approach to giving each one of our employees a formal annual review as well as quarterly check-ins.”

Czarnecki on changes to promote work-life balance: “We look at positions in our store where we can offer work-from-home days and not sacrifice the integrity of the business.”