General manager: Joe Czarnecki

Dealership group: Penske Automotive Group

Full-time employees: 28

Czarnecki on how employment practices could change with the industry shift to electric vehicles: “We utilize our BMW resources to train both the advisers and technicians on the resources available.”

Czarnecki on improving employee retention: “Management one-on-one interaction is critical in getting below the layer of our employees and understanding what they are really thinking.”

Czarnecki on changes to promote work-life balance: “I think the pandemic opened our eyes to different ways of running our business while still producing the highest results.”