General manager: Robert Farnsworth

Dealership group: Penske Automotive Group

Full-time employees: 38

Farnsworth on improving employee retention: “We increased our starting pay in every area of the dealership to ensure we are an attractive option for potential candidates.”

Farnsworth on offering a long-term career path: “Our goal when recruiting new team members is to help them start a career with Penske Automotive Group. We have ongoing training opportunities and promote from within whenever possible. When a team member knows they have room to grow, they tend to stay.”

Farnsworth on diversity, equity and inclusion: “Everyone is welcome at Acura North Scottsdale. We have a diverse population, and our hiring and employment practices represent that diversity.”

Farnsworth on recruiting and retaining women: “Just like having employees from different ethnic and cultural backgrounds, it’s important to have women on the team in sales and service. We need a balance of men and women. Some clients are more comfortable working with women, and we need to have team members available to assist in a capacity that our clients are comfortable with.”

Farnsworth on changes to promote work-life balance: “Having a work-life balance is very important to me for the team at Acura North Scottsdale. Everyone is scheduled for two days a week off in a row, and we try to ensure the evenings shifts [are] scheduled equally [among] the teams. Rested employees are more productive employees. They make fewer mistakes and are happier.”