2022 ALL STAR | FIXED OPS: VENDOR
Trust. It’s often lacking on the service drive because consumers are wary of being sold services they don’t need. A new tool rolling out now at many of the nation’s dealerships has the potential to do the near impossible: boost sales of repairs and maintain customers’ trust.
UVeye’s camera-based scanning system, an offshoot of a technology originally developed to detect bombs and explosive devices under vehicles, uses artificial intelligence and machine-learning capabilities to detect worn-out tires, fluid leaks, missing parts, and damage to the undercarriage and drivetrain components.
The information is presented to customers in the form of condition reports containing high-resolution photos. Three types of scans can be done depending on the equipment installed. Dealerships and several manufacturers have embraced the technology, with Volvo, Toyota, Kia and Hyundai leading the way. GM Ventures, the automaker’s investment arm, took a stake in the company in June.
Hever, 37, who has spent more than a decade working in computer vision, founded UVeye in 2016.