General manager: Lewis Goldstein

Dealership group: Penske Automotive Group

Full-time employees: 55

Goldstein on learning how to be a better employer from managing through the pandemic: “Employees come first. Working through COVID is a powerful reminder to ensure the team is properly protected.”

Goldstein on long-term changes in hiring or employment practices because of the pandemic: “Work-from-home opportunities, meeting online such as Zoom and Teams, accommodating work schedules, far less travel, more attention to sanitization”

Goldstein on offering employees a career path: “At Toyota of Surprise, in 2021, we have internally promoted 20 percent of our team, with more pay, responsibility and all the education that comes with the territory. It is gratifying to witness the pride of accomplishment. It’s my favorite part of my job.”