General manager: Gilbert Gortarez

Dealership group: Penske Automotive Group

Full-time employees: 102

Gortarez on learning how to be a better employer from managing through the pandemic: “Bring everyone to the table on big decisions. We put the collective good ahead of business. Our goal was to survive the pandemic so our employees had a place to work post-COVID.”

Gortarez on long-term changes in hiring or employment practices because of the pandemic: “We have learned to cross-train and achieve different roles so that no department or position would suffer in someone’s absence.”

Gortarez on diversity, equity and inclusion as it relates to hiring and employment: “It’s important to be aware of unconscious bias and to communicate that to your leadership staff. We develop strategic training programs as well as make it easy for employees to participate in resource groups.”