General manager: Mike Druken

Dealership group: Penske Automotive Group

Full-time employees: 26

Druken on learning how to be a better employer from managing through the pandemic: “I think communication and the ability to adapt to the ever-changing world has been key. We have been exposed to several challenges that we never anticipated. As a small store, we have really relied on teamwork and cross-training to be able to service our customers safely and timely.”

Druken on diversity, equity and inclusion as it relates to hiring and employment: “We embrace diversity and inclusion. We are always cognizant of our employees’ backgrounds, ethnicities, genders, etc. and embrace our differences as we use these differences to better serve our diverse customer base.”

Druken on improving employee retention: “I believe it starts with making a good hire based on background, past accomplishments, passion and positivity. We must embrace the transition of the new employee with our dealership culture and quickly make them part of our team. We make sure we show our appreciation and recognize accomplishments, both individual and team. Competitive pay is imperative as well.”

Druken on offering employees a career path: “We work for a corporation that is growing, and there are always internal opportunities for our employees to advance their careers. We post these job openings internally weekly and have a great process to make it easy for an employee to apply. At the dealership level, we are constantly cross-training our team to do the next job up so that when an opening does occur, they are ready.”