General manager: Michael Faul

Dealership group: Penske Automotive Group

Full-time employees: 117

Faul on learning how to be a better employer from managing through the pandemic: “The pandemic called for more flexibility. We accommodated team members that needed to modify their schedule, take time off or telecommute. By embracing a more inclusive work environment, we could retain valuable members of our team.”

Faul on long-term changes in hiring or employment practices because of the pandemic: “The dealership now covers the cost of an employee’s medical benefits” while the employee is on medical leave.

Faul on diversity, equity and inclusion as it relates to hiring and employment: “In addition to offering telecommuting to eligible employees, we conduct mandatory diversity, equity and inclusion in the workplace training. Our individual talents and perspectives contribute to a culture within our dealership that is engaging and a positive representation of who we are as an organization.”

Faul on improving employee retention: “We conduct multiple anonymous online surveys and invite team members to share their honest feedback. We hold monthly meetings, barbecues and provide lunch for all employees on Saturdays. We promote from within, and internal candidates are given preference.”

Faul on offering employees a career path: “Our management team maintains a continuous dialogue with team members to learn their interests and goals. Formal annual reviews are supplemented with more frequent check-ins.”