General manager: Mark Kaiser

Dealership group: Penske Automotive Group

Full-time employees: 143

Kaiser on learning how to be a better employer from managing through the pandemic: “Communication is everything. From making sure my employees knew that my No. 1 concern was keeping them safe so they could provide for themselves and their family to talking about their feelings during COVID and how it was affecting them and their families.”

Human Resources Manager Tristan Topps on diversity, equity and inclusion as it relates to hiring and employment: “Having a well-rounded work force comprised of individuals from different walks of life, with varying experiences, allows greater collaboration between our team members and our customers.”

Kaiser on improving employee retention: “If you invest in your employees, they will invest in your organization. We have worked hard to create an environment in which everyone is treated as a valued member of the team. I meet with my employees every six months to find out if there are any roadblocks that keep them from experiencing excellence. We provide training, great benefits and upward advancement opportunities. We have weekly and monthly department meetings to communicate with our associates and get feedback. We have created a family culture that our associates appreciate and value being a part of.”

Kaiser on offering employees a career path: “We have a sales and technical mentorship program that provides training and support for the long-term success of our employees. We also post internal job openings on a weekly basis and always look to hire from within first.”