Dealer: Dustin Walters

Dealership group: Friendship Family of Dealerships

Full-time employees: 32

General Manager Todd Edwards on learning how to be a better employer from managing through the pandemic: “Having a team with a strong morale and loyalty to each other, as well as team members who truly care for one another, can get you through any obstacle you may face as a dealership. Our team feels more like family than co-workers and have made getting through all of the obstacles that COVID-19 has thrown at us easier than if we weren’t a true team.”

Walters on improving employee retention: “One of the most successful things we have implemented is our team member review process. Regularly taking the time to discuss a team member’s role, strengths, or recommending a path for growth within the company helps to keep our team focused on their personal success and growth within the company and also the success of the dealership as a whole.”