Dealer: Warren Zinn

Dealership group: Warren Henry Auto Group

Full-time employees: 88

Centre Manager Danny Palenzuela on evolving compensation structure in the COVID era:
“We incorporated a salary component during the initial months to help offset the lower commissions. For a short period, we reduced all hourly employees to 30 to 35 hours. We also launched a Technician Tenure Non-Qualified Plan as another form of compensation.”

Palenzuela on changing hiring and training because of the pandemic:
“We found ourselves in a fortunate position with access to fresh talent for our sales and service teams. Specifically with the high demand for technicians, we had an increase of applicants based on other dealerships furloughing technicians. We were fortunate that we retained our technicians and hired more a few months into the pandemic. We launched a technician program in partnership with Miami-Dade public schools.”