Dealer: Terry Lee

Full-time employees: 56

General Manager Jim Smith on lessons from the pandemic about being a better employer:
“We have learned that throughout all this, we must stick together. While we can control certain aspects of our business, COVID-19 has taught us that to be successful, we must be flexible and resilient.”

Smith on changing hiring and training because of the pandemic:
“We have maintained social distancing and worn masks during any interaction with a prospective hire. The majority of our training has been done via the Internet with our vendors.”

Smith on how the accelerated shift to digital retail changed staffing strategy:
“Staffing for personal services, such as service valet and sales valet, has increased. We have developed a process and schedule to complete these requests within a reasonable time while maintaining complete customer satisfaction.”

Office Manager Debbie Duvall on making work schedules more balanced or flexible:
“During the pandemic, we initially reduced our sales and service hours. We alternated shifts to maintain coverage and still were able to keep all staff employed. We have always offered a flexible schedule to accommodate family needs, including a day off during the week, one day with a late start to enjoy a morning off, and shortened winter hours.”