Dealer: Richard Garber

Dealership group: Garber Automotive Group

Full-time employees: 73

General Manager Dan Schomer on lessons from the pandemic about being a better employer:
“I’ve learned we can quickly adapt when everyone is working toward delivering an experience that our customers want.”

Schomer on how the accelerated shift to digital retail changed staffing strategy:
“We grew our service BDC staff by one person who works from home. Our sales team now participates in lead handling. We are creating custom videos for our guests daily and texting more.”

Schomer on making work schedules more balanced or flexible:
“We reduced our evening hours by one hour. We no longer have 12-hour shifts, and we have been more flexible with late starts and time off for employees with children and e-learning.”