Dealer: Rick Hendrick

Dealership group: Hendrick Automotive Group

Full-time employees: 31

General Manager Tracy Whitmire on lessons from the pandemic about being a better employer:
“Clear and accurate communication is key. Making sure to acknowledge all employees’ concerns or fears — not dismissing anything an employee feels but helping to work through it with them.”

Whitmire on changing hiring and training because of the pandemic:
“We have been hiring throughout the pandemic. We have incorporated cleaning and disinfecting protocols into our training process. All employees are provided a face mask and required to wear one in the store.”

Whitmire on making work schedules more balanced or flexible:
“In a six-day workweek, our team only works open to close three days.”