Dealer: Adam Arens

Dealership group: Patriot Auto Group

Full-time employees: 90

Fixed Operations Director Glen Reed on lessons from the pandemic about being a better employer:
“We have done better on communication, planning and adjusting to the plan. We shortened our work hours, something we had always wanted to do, and made sure [personal protective equipment] was used 100 percent of the time.”

General Sales Manager Dave Shoemaker on changing hiring and training because of the pandemic:
“We have ceased much live external training and gone to electronic and video training.”

General Manager Brian Beattie on how the accelerated shift to digital retail changed staffing strategy:
“We have been digital retailing for some time, including distant deliveries. Our BDC is taking a larger role with customers and potential customers.”