Dealer: Scott Campbell

Dealership group: My Auto Group

Brands: Toyota, Nissan, Subaru, Volkswagen, Audi

Full-time employees: 154

Campbell on lessons from the pandemic about being a better employer:
“We have learned to be patient, flexible and more understanding. We have learned that employees’ fears can cause them to be unproductive, so we help them work through those fears, whether it is spending time at home or taking time to speak to our on-site chaplain.”

General Manager Mike Kaffenberger on evolving compensation structure in the COVID era:
“We’ve been more flexible with vacation and days off because of the stressors that coronavirus has brought. We’ve been extremely lenient if employees have had to stay home with children.”

Community Relations Director Maria Secord on changing hiring and training because of the pandemic:
“We have insisted on wearing masks and have hand sanitizers throughout the building while training and encourage hand-washing whenever possible.”

Secord on how the accelerated shift to digital retail changed staffing strategy:
“Each of our sales team can directly access leads to follow up on when they are not dealing with customers. Customers can learn about vehicles, finance vehicles via the phone or by email, and pick up at the dealership with no direct contact or coming into the building.”