Dealer: Gail Miller

Dealership group: Larry H. Miller Dealerships

Full-time employees: 106

Fixed Operations Director Kevin Naylor on lessons from the pandemic about being a better employer:
“Compassion, empathy, understanding and patience must come first. It has never been more true that our employees make us who we are.”

Director of Dealer Relations Robert Smith on evolving compensation structure in the COVID era:
“We have adjusted our sick and vacation policies to allow employees to take this time as they see fit. We have also adjusted pay plans to take into consideration that certain benchmarks would be out of their control.”

Naylor on how the accelerated shift to digital retail changed staffing strategy:
“Through new technologies, we have enhanced our digital retail process. The Internet department had to grow. In service, concierge pickup and delivery is now more than 15 percent of our business.”