Dealer: Gail Miller

Dealership group: Larry H. Miller Dealerships

Full-time employees: 171

Sales Manager Eric Smith on lessons from the pandemic about being a better employer:
“You realize that your store really is a family. Performance is always important, but things like health and well-being moved to the forefront. One of the best moves we’ve made is keeping as many things as normal as possible. While the world may be chaotic, we’ve built a safe place in the store.”

HR/Payroll Manager Linda Randall on changing hiring and training because of the pandemic:
“We went through a hiring freeze, but it became clear quickly that this was a mistake. We started hiring again a few months later. Recruiting, onboarding, training and retaining is in our blood and the pandemic hasn’t changed that.”

Assistant Parts Manager Taylor Hildreth on how the accelerated shift to digital retail changed staffing strategy:
“Lucky for us digital retailing has been part of our store process for years. We already had the tools and process in place to help customers that wanted to interact online.”