Dealer: Gregg Kunes

Dealership group: Kunes Country Auto Group

Full-time employees: 42

Office Manager Kim Davey on lessons from the pandemic about being a better employer:
“A good dose of humility in regard to how quickly business and routine processes can change. It made us stronger and more efficient as a team.”

Davey on evolving compensation structure in the COVID era:
“We got more liberal with bonuses/incentives for our team.”

Davey on how the accelerated shift to digital retail changed staffing strategy:
“Shifting to digital retailing has been especially helpful to younger sales professionals.”

Davey on making work schedules more balanced or flexible:
“Our staff can audible at any time to accommodate fellow team members.”