General manager: Angela Wong

Dealership group: Lithia Motors

Full-time employees: 63

Wong on lessons from the pandemic about being a better employer:
“It’s important to be proactive and have open communication with everyone to avoid panic.”

Finance Director Rhett VanFossen on how the accelerated shift to digital retail changed staffing strategy:
“The sales staff learned to be more savvy online. It forced a lot of growth with the old-school salesmen.”

General Sales Manager Mark Sherlock on making work schedules more balanced or flexible:
“Sales staff are able to work from home to answer leads and spend time with their family.”