Dealer: Rick Hendrick

Dealership group: Hendrick Automotive Group

Full-time employees: 45

General Manager Dan Zarrillo on lessons from the pandemic about being a better employer:
“We have learned to focus on creating a safe and healthy work environment for our employees in order for them to accomplish their professional goals.”

Zarrillo on evolving compensation structure in the COVID era:
“There was no need to make any long-term changes to the compensation structure. At the onset of the pandemic, when business slowed slightly, all teammates were guaranteed at least 80 percent of their year-to-date average. As business started to return to normal, all employees quickly exceeded their guarantee.”

Zarrillo on how the accelerated shift to digital retail changed staffing strategy:
“Sales managers have shifted their focus to Internet leads, so ensuring all staff feel comfortable with the shift to virtual business practices is of the utmost importance.”

Zarrillo on making work schedules more balanced or flexible:
“Flexible days off are offered to all employees. We accommodate all schedule adjustments, and every teammate is willing to help out as needed when someone is unexpectedly away.”