Dealer: Rick Hendrick

Dealership group: Hendrick Automotive Group

Brands: Mercedes-Benz

Full-time employees: 80

General Manager Tyler Johnson on lessons from the pandemic about being a better employer:
“It further confirmed that putting your people above everything else is the key to lasting success. We kept all of our employees during the pandemic and thrived. The efforts we have put in creating an intentional culture of servant leadership allowed us to come together even more as a team.”

Johnson on how the accelerated shift to digital retail changed staffing strategy:
“Being a luxury retailer, we have always offered an in-home option through our concierge services. We certainly are doing more to get the word out about this.”

Johnson on making work schedules more balanced or flexible:
“We have never had a bell-to-bell culture here. We promote strongly our flexibility and work-life balance. This is important to me as I have a family of five children.”