Dealer: Rick Hendrick

Dealership group: Hendrick Automotive Group

Full-time employees: 72

Parts Manager Paul Wantz on lessons from the pandemic about being a better employer:
“Being timely and accurate in providing employees information is critical. With half the parts staff working every other day, we learned how to communicate better with one another.”

Service Manager Tony Diorio on evolving compensation structure in the COVID era:
“Our company took the position that we were going to pay our employees during the shutdowns. After the shutdown period, we have maintained the same compensation structures.”

Diorio on changing hiring and training because of the pandemic:
“We have done more video-based interviewing during the pandemic when we would typically do a face-to-face interview.”