Dealer: Richard Garber

Dealership group: Garber Automotive Group

Full-time employees: 85

Office Manager Karla Lamson on lessons from the pandemic about being a better employer:
“People need leadership and strength now more than ever, to display it and share with them that all will be OK.”

Lamson on changing hiring and training because of the pandemic:
“We are struggling to find candidates. People are uncertain about the future and not wanting to make substantial changes.”

General Sales Manager Scott Dondineau on how the accelerated shift to digital retail changed staffing strategy:
“We no longer spend time just doing the hard sell on customers that have spent hours online shopping. We are here to help them through the process.”