Dealer: Richard Garber

Dealership group: Garber Automotive Group

Full-time employees: 89

Pre-owned Sales Manager Thomas Ward on lessons from the pandemic about being a better employer:
“The health and safety of our employees and customers have been recognized and greatly improved upon.”

Ward on how the accelerated shift to digital retail changed staffing strategy:
“We were fortunate to already have had a highly effective and adequately staffed business development center. However, we have greatly increased our off-site deliveries.”

Ward on making work schedules more balanced or flexible:
“We have become highly flexible, especially to outside situations. Appointments, testing and not being as critical of absenteeism.”