Dealer: Joshua Johnson

Dealership group: Don Johnson Auto Group

Brands: Chevrolet, Buick, GMC

Full-time employees: 44

Johnson on lessons from the pandemic about being a better employer:
“Rather than furloughing team members or reducing head count, we opted to invest heavily in training and education across our organization. Our team is more productive than ever, and the level of service we provide our guests is continuing to grow. Our team is more engaged, our clients are happier, our throughput has increased, and profitability is up.”

Johnson on how the accelerated shift to digital retail changed staffing strategy:
“With consumers accelerating their shift toward virtual engagement and remote service requests, we have had to increase staffing in both our client care and concierge roles.”

Johnson on making work schedules more balanced or flexible:
“As a fifth-generation family business, we understand and are strong proponents of work-life balance. Whether it’s a late arrival, early departure, midday excursion or modified workweek, it’s rare that we’re not able to accommodate requests or needs. This extends to assisting team members in securing child care and bringing children to work when needed.”