Dealer: Joshua Johnson

Dealership group: Don Johnson Auto Group

Brands: Chevrolet, Buick

Full-time employees: 27

Johnson on evolving compensation structure in the COVID era:
“Our compensation structures have always included a guaranteed wage. As pandemic-based training programs have helped our team become more proficient and productive, these bonuses have increased, and average compensation across the organization is up substantially.”

Johnson on changing hiring and training because of the pandemic:
“Utilizing videoconferencing as an interview tool has helped to simplify scheduling and expedite the application process. While we have always considered cultural fit to be important, today we recognize that it’s paramount. Our pandemic-based investments in training and education have helped to ensure that we can assist individuals in developing virtually any skill set if their behaviors and beliefs align with our organization.”