Dealer: Richard Garber

Dealership group: Garber Automotive Group

Full-time employees: 63

General Manager Kevin Connolly on evolving compensation structure in the COVID era:
“We made adjustments to those affected by the virus. The last concern we wanted our employees to have was how to pay their bills.”

Connolly on changing hiring and training because of the pandemic:
“We have used as many videoconference applications as we can. Our training has shifted to larger, open spaces with social distancing. One-on-one focus limits the number of participants while still elevating our staff’s knowledge.”

Connolly on making work schedules more balanced or flexible:
“We analyzed our virtual and physical showroom data and adjusted our hours to reduce our staff’s weekly schedule. Our performance has increased since the adjustment.”