General manager: Alfred Khouri

Dealership group: Lithia Motors

Full-time employees: 51

New-Vehicle Sales Manager Shonta Belfield on evolving compensation structure in the COVID era:
“We adjusted pay plans with more bonuses to help increase income. All employees furloughed received an additional 80 hours of PTO to make sure time was paid if they needed to care for themselves or family members.”

Client Relations Manager Dawn McAdam on changing hiring and training because of the pandemic:
“We have more e-learning and small-group training so we can be 6 feet apart. Hiring processes have changed to virtual interviewing and onboarding.”