Dealer: Matthew Casebeer

Dealership group: Capitol Auto Group

Full-time employees: 147

Variable Operations Manager Arthur Lyter on changing hiring and training because of the pandemic:
“Capitol Toyota had processes in place to better accommodate our guests and value their time such as Skype, FaceTime, taking videos of the vehicles and taking the vehicle to the customer at their chosen location.”

Customer Relations Director Charley Engelfried on making work schedules more balanced or flexible:
“During the initial lockdown, we were allowing certain positions to work from home.”