General manager: Scott Davis

Dealership group: Group 1 Automotive

Full-time employees: 58

Davis on lessons from the pandemic about being a better employer:
“We have learned to streamline our sales processes and interactions between consumers and associates. Our online business has increased substantially with the release of our new AcceleRide online purchase experience where consumers can complete the entire sales process virtually.”

Davis on evolving compensation structure in the COVID era:
“Our dealership has experienced tremendous volume and revenue growth in each department since May. Compensation levels have increased from pre-COVID levels across the board.”

Davis on how the accelerated shift to digital retail changed staffing strategy:
“Our sales staffing levels have remained constant, and the amount of digital retail activity through AcceleRide has opened the way for expanding our staff.”

Davis on making work schedules more balanced or flexible:
“Our sales and service schedules have flexible four- or five-day workweeks, and associates rarely see a bell-to-bell workday. Sales hours are 9 a.m. to 7 p.m., and we are closed every Sunday.”