Dealer: Warren Zinn

Dealership group: Warren Henry Auto Group

Full-time employees: 34

General Manager Thomas Brinkmann on lessons from the pandemic about being a better employer:

“Our biggest challenge was meeting our customers where they felt comfortable. We made tweaks to our sales and service processes in accordance with our customers’ needs.”

Brinkmann on how the accelerated shift to digital retail changed staffing strategy:

“Sales staffing levels have remained consistent, but we have increased drivers as customers have enjoyed having test drives and deliveries in the comfort and safety of their homes.”

Brinkmann on making work schedules more balanced or flexible:

“In a few instances, staff had to bring a child to work. We have identified our break area as a space that can be used for the child to watch television or catch up on homework. All staff have been permitted to take short-notice paid time off as needed.”