General sales manager, Moses Ford Lincoln of St. Albans, West Virginia
Meghan Moses grew up around the car business.
Her grandfather opened a dealership in 1947. Later, her father and his three siblings joined — and expanded — the family business. Now some of the grandchildren, including Meghan, are involved.
“We share ownership and divide and conquer to manage [the business],” Moses said.
Moses remembers being at the dealership as a child and thinking of the staff as her extended family.
As a kid her brother spoke about taking over the business, and she thought she had no interest in cars. But as she got older “you see what a dynamic business it is,” she said. It wasn’t until 2011 that Moses decided her career in law was not satisfying her need to be around family.
She started out in sales and was later promoted to general sales manager at Moses Ford-Lincoln of St. Albans, W.Va.
“The biggest reason I do this is because of my family, and I care about our community,” she said.
As a leader, Moses focuses on three key practices: patience, listening and time management.
“I think that people appreciate being heard,” she said.
The management at the dealership takes a coaching approach, which Moses follows.
“It’s been a really positive change in the way we lead the store,” Moses said.
For example, one salesman was selling six cars a month, and through the coaching of his manager was able to sell 21 in May.
Joining the car business has allowed Moses to work with her family and find a new appreciation of the business her family has built.
Moses credits her success to both her family and her team.
“I am so thankful to come to work every day,” she said.
— Whitney McDonald