Penske Automotive Group
Toyota of Surprise
Surprise , AZ
Overall Rank for 2019: 17
Rank based on dealership size (Medium): 5
Dealer:
Joseph Ziniti
Dealership group:
Penske Automotive Group
Full-time employees:
71
2018 new-vehicle sales:
1,486, up 5%
2018 used-vehicle sales:
776, down 8.8%
General Manager Lewis Goldstein on recruiting techniques:
“We are very engaged with Universal Technical Institute for technicians. We also have success with the traditional process, utilizing the online listing services.”
Goldstein on rewards and incentives:
“We name an Elite salesperson, technician and for 2019 we are including service adviser, recognizing leadership and performance. This is a yearly event, with a dinner at the Penske Racing Museum and a speaker. It’s a big deal in the Penske Automotive Group.”
Goldstein on making work schedules more balanced or flexible:
“Our work schedules never include a ‘bell to bell,’ and that includes finance managers. All seven days, we have split-shift schedules. Every employee receives two full days off per week.”
Goldstein on compensation:
“Several years ago, the plans included too many elements for the staff to fully comprehend their plans. We have made them simple to understand, all while giving them a great opportunity to make the best of the plan and the opportunity. Fair plans with fewer elements equals happy employees.”