Overall Rank for 2019: 75

Rank based on dealership size (Medium): 32
 

Dealer:

Terry Lee

Full-time employees:

50

2018 new-vehicle sales:

765, up 15%

2018 used-vehicle sales:

800, down 1.8%

General Manager Jim Smith on recruiting techniques:

“We encourage our staff to refer people to us, with compensation upon hiring and additional compensation after six months of employment. We use sites such as Indeed and Hireology and include our employees in the interview process.”

Smith on rewards and incentives:

“We have a ‘wheel of prizes’ that employees spin to win cash. One spot on the wheel wins a paid, three-day trip for two to a fun city like Las Vegas, New York or New Orleans. We also have monthly bonuses, spiffs and incentives for customer service.”

Lee on changes to training:

“We continue to have a manager-led training once a week to reinforce our processes, sales techniques, new product, etc. These sessions are very hands-on and open to encourage participation from all. New employees shadow a veteran team member until they are comfortable with our processes and culture. The product is important, but the people are what make the difference.”

Sales Manager Cross Pohl on making work schedules more balanced or flexible:

“We have flex schedules to accommodate family needs, in at noon some days, a 45-hour workweek with a day off and a morning off. We also have reduced hours during the winter.”

Pohl on offering online shopping as employees desire work-life balance:

“We always strive to accomplish what the customer wants and at the speed or means with which they want to accomplish it. The Internet process is set up among our sales team based on their schedule and availability to assure that the customer gets a quick response within just a few minutes.”

Sales Manager Ace Dastour on compensation:

“We offer all employees enrollment in our 401(k) plan and match up to 4 percent of their contribution. In addition to their pay plans, we have contests in every department resulting in cash prizes, bonuses, paid salary during training and, for the sales staff, a chance to win a trip at the end of the year.”