Overall Rank for 2019: 45

Rank based on dealership size (Medium): 18
 

General manager:

Dylan Clunie

Dealership group:

Lithia Motors

Full-time employees:

63

2018 new-vehicle sales:

765, up 9.3%

2018 used-vehicle sales:

1,181, down 2.1%

Clunie on recruiting techniques:

“We have a strong compensation plan, and working for a large dealership group offers more growth potential and opportunity than a smaller dealership. We have four stores in the Reno area, and we promote from within. Our employees enjoy working here, and word of mouth is one of our most effective recruiting techniques.”

Clunie on rewards and incentives:

“Our employees appreciate having a commission-based pay plan. We listen to our employees, and they appreciate the interaction with a thoughtful management as well as the opportunity to earn cash spiffs. We offered a write-up bonus that didn’t resonate well, so we got rid of it.”

General Sales Manager Dustin Snider on changes to training:

“We focus more on Internet and digital training. We provide email training to help employees engage customers through their computers.”

Business Manager Chandrama Blomberg on making work schedules more balanced or flexible:

“All sales staff have a set schedule of eight hours and two days off together. Our employees in detail asked for four 10-hour shifts, and we made it happen. The business office employees choose between a 30- or 60-minute lunch break.”

Clunie on offering online shopping as employees desire work-life balance:

“Our customers’ desire for a seamless, instant, convenient and transparent transaction means we need to work more intelligently and innovatively. We need employees to work smarter, not harder. Employees are more effective if they are fresh and energized.”

Business Development Center Manager Scott Robert on compensation:

“Our compensation plans are performance-based, and our employees are among the most highly compensated in the region and within Lithia Motors. We also hold performance-based contests. We reward hard work and skill.”