Overall Rank for 2019: 64

Rank based on dealership size (Small): 27
 

General manager:

Laura Casselli

Dealership group:

AutoNation

Full-time employees:

36

2018 new-vehicle sales:

351, down 21%

2018 used-vehicle sales:

637, up 26%

Casselli on rewards and incentives:

“Monetary rewards are best-received along with celebratory meals brought into the store. Time off is also a good motivator.”

Casselli on changes to training:

“There is more hands-on training and coaching, as our sales staff is less experienced.”

Casselli on making work schedules more balanced or flexible:

“We have three shifts to help relieve long hours. Our sales associates have two bell-to-bell days per month when we have early meetings. The schedule is rotated weekly so that no one has more than two bells in a month.”

Casselli on offering online shopping as employees desire work-life balance:

“We utilize a buddy system. When someone is off for the day, morning or afternoon, other sales associates cover their leads.”

Casselli on compensation:

“We’ve migrated to a salary/hourly training program that evolves over nine months to a commission pay plan. We also have a hybrid pay plan that allows our associates to make commission or salary (whichever is greater) the last three months of their nine-month evolution.”