Overall Rank for 2019: 18

Rank based on dealership size (Small): 13
 

General manager:

Brent Schettler

Dealership group:

Lithia Motors

Full-time employees:

41

2018 new-vehicle sales:

404, up 7.2%

2018 used-vehicle sales:

532, up 14%

Schettler on recruiting techniques:

“Referrals are the most successful.”

Schettler on rewards and incentives:

“We believe in basic acknowledgment of a job well done; flex schedules, time off, random gift cards for going above and beyond.”

Schettler on changes to training:

“We train more than we have in the past, but consistent daily training works best.”

Schettler on making work schedules more balanced or flexible:

“We use shifts and a day off during the week. Our team members need a life balance to be effective.”

Schettler on offering online shopping as employees desire work-life balance:

“Our team is responsible for the customer at all times whether they respond by email, text, phone. If they are not at the dealership the customer will be turned over to a manager or available team member.”

Schettler on compensation:

“We have a higher guarantee for new salespeople with volume goals. We have two pay plans, one with a higher guarantee and volume based, and one with smaller guarantee and higher commission. They can choose which is right for them.”