Melissa Clamor, 35
Parts manager, Jaguar-Land Rover Norwood
Melissa Clamor’s automotive interest started when she received a Power Wheels Barbie Corvette at age 7.
While showing off the hot-pink sports car, she often made a stop at her neighbors’ house to watch them tinker with a collection of classic cars. For Clamor, handing tools to her neighbors as they worked on their cars were some of the best moments in her childhood.
That interest remained as she grew older, eventually driving her to attend the New England Institute of Technology in Rhode Island to study automotive repair and service management.
A few months after graduation, she scored her first automotive job: working the parts counter at Jake Kaplan’s Jaguar Warwick in Rhode Island. Seven years later, she transferred to Jaguar-Land Rover Norwood in Massachusetts, where she was offered a parts manager position after only a few weeks.
In her managerial role, she has consistently beaten revenue goals by at least 15 percent each year, primarily due to referrals from customers who followed her to the Land Rover store. She also attributes the store’s sales success to seasonal sales promotions on accessories and service items, such as “come get your oil change and grab yourself windshield wipers.”
Clamor’s team also has increased its wholesale customer base; she credits their personalities, experience and diversity, along with introductory phone calls.
She created a system that works with the sales, service and parts departments to improve efficiency, achieving a six-month accessories sales goal of $145,000 in late 2018 and early 2019. After gaining insight from the three departments on what would make employees’ jobs easier, she created a step-by-step process instructing, for example, who is responsible for each step of a repair order.
— Danielle Szatkowski