Overall Rank for 2017: 93

Rank based on Dealership size (Large): 15

Dealer
Todd Ouellette Sr.

Full-time employees
254

2016 new-vehicle sales
2,512, up 1.9%

2016 used-vehicle sales
1,966, up 34%

Tricia Cutshall, customer and employee relations manager, on keeping employees engaged
"We have a dedicated corporate trainer who routinely conducts role-play exercises with front-line employees. We communicate customer surveys and mystery-shop scores on a daily basis. This keeps everyone talking about and striving to provide top-notch customer service."

Cutshall on a successful healthy living program
"'Biggest loser' competitions are always a hit."