Prime Motor Group
Prime Toyota Saco
Saco , ME
Overall Rank for 2016:98
Rank based on Dealership size (Large):23
Prime Motor Group
2015 new-vehicle sales
1,955, down 1.9%
2015 used-vehicle sales
1,173, up 0.3%
Weekly staff appreciation barbecues, weekly complimentary coffee days, ice cream days and weekly breakfast meetings
Rosenberg on showing employees they are valued
"Immediately upon hire, all employees are introduced to our guiding principles, which we refer to as the 3-Legged Stool, which comprises three elements: employee satisfaction, customer satisfaction and profitability.
"We understand the importance of having employee satisfaction, and once achieved, we can then have customer satisfaction. Once our first two elements are in place, we believe profitability will then automatically take care of itself.
"How we do it: Prime Toyota keeps all employees engaged through celebrating our successes as a team. From the smallest of gestures such as acknowledging each employee on their birthday with a cake, signed card and birthday song sung by the entire staff to extravagant appreciation dinners for major achievements. Examples of major achievements would be earning the prestigious Toyota President's Award and Best Dealerships To Work For awards. We strive to respect each other and practice praising in public as well as, if needed, criticizing in private."
Kathy Prior-Vaz, corporate trainer for sales, on keeping employees engaged
"We encourage employee input and ideas to help us grow and improve, which allows all employees to have a feeling of belonging as well as a sense of ownership. We do this through daily meetings with an open forum where all employees have the opportunity to share ideas and voice their opinions without prejudice. This goes hand in hand with our round-the-clock open-door policy. A few examples of how we achieve this is individual public acknowledgement for a job well done through small gestures such as presenting an employee with an unexpected gift card, concert tickets or tickets to major sporting events."
General Manager Robert Ramos on building good relations across all departments
"We believe it is extremely important to have a universal, clear, well-defined vision shared across all departments that support the goals and ideals of our company. We believe in communicating the hard-earned results we have achieved as a team by not only sharing the success of the company but also how ultimately it benefits all of us individually.
"We are able to build a sense of universal camaraderie by respecting each other and our differences. By understanding that all positions in our company are valued the same and each person's worth is exactly the same."