Plano , TX
Overall Rank for 2016:28
Rank based on Dealership size (Medium):11
2015 new-vehicle sales
632, up 8.4%
2015 used-vehicle sales
397, down 14%
Employee appreciation lunches featuring grilled hamburgers and hot dogs
Marsh on showing employees they are valued
"When the dealership hosts an event or launch of a new model, employees are always welcome and encouraged to attend alongside clients."
Marsh on keeping employees engaged
"We have a lot of one-on-one meetings between management and associates and have open and frank discussions."
Marsh on how to keep employees' morale up when dealing with customers anxious about recalls
"We take an honest note and approach with our clients and are as transparent as possible. This in turn helps eliminate the anxiety of employees as well."
Marsh on building good relations across all departments
"The managers of all the departments have lunch once a week, taking us outside of the dealership in a neutral and relaxed setting."