Patriot Subaru of Saco
Saco , ME
Overall Rank for 2016:52
Rank based on Dealership size (Medium):23
2015 new-vehicle sales
1,478, up 3.9%
2015 used-vehicle sales
415, up 11%
Tickets for sporting events, such as Boston Red Sox or Boston Bruins games, or concert tickets are used to reward employees. The dealership has a gym with shower and an organic garden.
General Manager Brian Beattie on showing employees they are valued
"Naturally, we personally recognize associates for their performance, noting specific individual accomplishments in our department meetings. But more than just business metrics, we show our employees they are valued by supporting the passions in their life. We'll be a participating sponsor in a community event that comes as a request from an associate, as long as they are active and involved with the event itself. We participated in two Pride events this summer, not because it was a business move, but because we had associates who were involved and wanted to work it. They were in the parade; they had a booth. It was great."
Arens on keeping employees engaged
"We hire people who have a high motor, lots of energy. With that as a starting point, it is important that we don't stifle that energy by being stale and same-old. We have an array of fun events, such as our family picnic on Sebago Lake and our holiday party with spouses at one of the area's top hotels, with a live band. Then there are community events at the store, like dog adoptions, blood drives and fundraisers. It's all about being a business that is intent on creating a good buzz, which keeps associates proud of their place of business. In addition, we provide for them with profit-sharing; a 401(k) match; annual bonuses; paid health, dental and vision; and assistance in continuing education."
Service Manager Glen Reed on how to keep employees' morale up when dealing with customers anxious about recalls
"Our mission statement is "To serve,' and our motto is "Do the right thing.' So when there is a situation with a recall, we are straightforward and honest about it."