Sacramento , CA
Overall Rank for 2016:95
Rank based on Dealership size (Medium):39
2015 new-vehicle sales
521, up 14%
2015 used-vehicle sales
471, up 47%
Mini espouses the philosophy of a fun and inviting atmosphere, including a casual dress code.
General Manager Matt Ryan on showing employees they are valued
"Starting at the general manager level and throughout the departments, we employ "management by walking around.' Exercising common courtesies, such as "please' and "thank you' speak volumes in demonstrating respect and value for our employees. In addition, we always praise in public and coach in private. Fostering a company culture reflective of the Niello Core Values is our benchmark and helps assure all employees feel valued."
Ryan on keeping employees engaged
"We provide the team constant attention without micromanaging. We ensure that the team has a level of understanding regarding accountability, and we prove that it is truly a two-way street."
Ryan on how to keep employees' morale up when dealing with customers anxious about recalls
"We have the philosophy of never running from our job duties; however, we do make significant efforts to ensure all employees feel valued and are properly trained and equipped to deal with these unfortunate issues. By treating our employees with the utmost respect and consideration, we can count on them to treat our customers in the same manner. This translates to our customers feeling valued and confident, knowing we are going to guide and take care of them and their vehicle."
Ryan on building good relations across all departments
"This starts with the Niello Core Values. We consider each team member a unique piston, and we explain to the team that the machine runs only when all pistons are firing, not just one. The employees have an in-depth understanding that our performance as a dealership and team is dependent upon each department's contribution to our successes as a whole."