Sacramento , CA
Overall Rank for 2016:66
Rank based on Dealership size (Small):32
2015 new-vehicle sales
414, down 25%
2015 used-vehicle sales
236, up 33%
Opportunity for special employee leases within the Niello family of dealerships.
Jared Ivey, assistant general manager, on showing employees they are valued
"The Niello Co. holds an annual employee appreciation party in the summer. We alternate years, one being for adults only and the following year it is a family affair. Every winter, we also host a longevity award banquet celebrating long-term employees. Employees receive a very nice lapel pin in five-year increments. Each pin has a different jewel in it, which represents their longevity. This is a well-attended and memorable event."
Ivey on keeping employees engaged
"We keep our employees engaged by allowing them to have a voice that is heard and ideas that are acted upon. We consistently ask for feedback whether it be regarding the sales and service process or customer relations in general. Our employees appreciate the culture we've created, which ensures ideas are taken seriously and employees have an integral voice in the operation."
Mick Curran, parts and service manager, on how to keep employees' morale up when dealing with customers anxious about recalls
"It is always our objective to enthusiastically value our customers, which often involves empathizing with their concerns. Understanding the customers' frustrations and giving that extra effort to make them happy usually translates into a better overall experience for both the customer and the dealership. However, we are also cognizant of how this affects our employees and strive to provide them a positive, upbeat working environment. We also invest significantly in ongoing training, which gives our employees the tools they need to successfully defuse customer concerns about recalls."General Manager Joe DeSantis on building good relations across all departments
"I believe that communication is the most important aspect of a great working relationship between departments. Never assume anything and always have a conversation about what is going on. Additionally, we encourage all departments to team-build in a fun and meaningful way. The service and parts department goes out to breakfast on the third Friday of every month, and our parts and service manager hosts a store barbecue every few months in the shop for every employee to attend. These events keep the morale up and encourage interaction between all the departments. Being that we are such a small store, the positive interaction between departments is absolutely crucial for the store to run efficiently."