Jaguar-Land Rover Sacramento
Sacramento , CA
Overall Rank for 2016:77
Rank based on Dealership size (Small):36
2015 new-vehicle sales
334, up 20%
2015 used-vehicle sales
242, down 9.4%
Employees have the opportunity to drive Jaguars and Land Rovers for a vast discount.
General Manager Daniel Giles on showing employees they are valued
"Once a month, we have a meeting with the entire store which is solely based on celebrating individuals for awards and particular departments for having done well in a given month. We hand out awards in front of all of the employees and give them a premium, on-site parking space for a month. One month, we had done so well as a dealership, we surprised the whole store during a meeting, and a local food truck pulled into the service department. We all had lunch together. This is one of many examples of one of our core values, "We Encourage Self Improvement.'"
Val Shintaku, parts and service manager, on keeping employees engaged
"It comes down to constant interaction with employees. All of our managers work alongside our people, whether it is going on a test drive, helping clean the lot or staying and decorating the break room with new furniture. Managers are genuinely willing to assist and do anything they would ask their people to do."
Finance Manager Gina Parr on building good relations across all departments
"We have instituted crucial processes which work well and have proven successful. Even though our sales/F&I department and parts and service department are separate from each other in different buildings, we do not allow the physical gap to be a barrier. We help each other be profitable while always taking care of the customer. One of our core values is "We Enthusiastically Value our Customers.' This is clearly demonstrated as customers are not seen as a sales customer or a service customer. Another one of our strongest core values is "We are a Team.' We have weekly manager meetings to keep communication open and discuss any areas that need attention."
Giles on work schedules
"We have changed the sales schedules to a five-day workweek with two days off in a row and as close to a 40- to 45-hour workweek. In times past, salespeople were working 50 to 60 hours a week. Throughout the dealership, we are very flexible. If someone has a school event or family event to attend, we are always willing to go the extra mile to accommodate them."
Andrew Lyon, pre-owned manager, on compensation:
"We have changed the sales compensation plan to reward volume in used cars in the last year."